在这一单元中，我们将学习如何写投诉信和如何回复投诉信。下面是一个生气的商人写的一封投诉信，信中谈了他的一次不愉快的经历。读这封信的时候，想一想下面这两个问题： 他写信的目的是什么？他想让收信人做出什么反应？
Dear Sir/Madam,
I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to
Firstly, the air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No one came. As a result, I was very cold every time I was in the room.
Secondly, I found the bathroom dirty and the hot water was always warm.
Thirdly, the noise at night was extremely loud and I found it difficult to sleep. I asked to change rooms, but was told it was impossible because the hotel was full. I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel.
In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.
Yours faithfully,
Do you want to know how to lay out your letters properly?
- Go to Your Questions where we reply to a user's query about letter layout.